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Microphone or video camera problems

Steps to resolve common microphone or camera issues

Shahid Lakha avatar
Written by Shahid Lakha
Updated over 3 months ago

Most microphone and video camera problems are caused by your operating system, browser or device settings.

If you are having problems, try the following:

  1. Close all browser tabs and restart your computer and browser.

  2. Make sure all other software that uses your camera or microphone (Skype, Zoom, etc.) is closed and not running in the background. Try closing all non-essential processes if you know how to do so.

  3. Check your browser's permission settings:

  4. Once you have changed your settings, hard refresh the browser:

    1. Windows (Chrome) β†’ Press Ctrl + F5

    2. Mac (Chrome, Safari) β†’ Press Command (⌘) + Shift + R

  5. Check that your operating system has the correct microphone, camera and speaker selected.

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